Recently, Baoshi Fulfillment successfully held the "Third Customer Satisfaction Survey and Commendation Ceremony in 2025". The atmosphere at the event was solemn and warm. The company's management and employees from various departments gathered together to witness high-quality service benchmarks and personal moments of glory. At the same time, they faced up to the shortcomings in the current service work and built a consensus on practicing the core mission of "Let trust not be let down."
Glory and coronation: the list of winners is officially announced
The host Chen Wendi took the lead in delivering a speech and elaborated on the original intention of establishing the two major awards, the Outstanding Service Award and the Outstanding Service Benchmark Store, which aim to commend advanced models and establish service benchmarks for all employees. The award selection focuses on five core dimensions: customer satisfaction, team collaboration efficiency, professional service capabilities, production quality indicators, and operational contribution. A professional jury composed of 40 customer representatives and 8 management personnel and business backbones combines objective data and professional perspectives for comprehensive evaluation to ensure that every honor is well-deserved.
Subsequently, the host solemnly read out the list of winners, and the dust of various honors settled:
Sales Department Gao Yibin (comprehensive score 4.29 points) won the Bronze Award for Excellent Service;
Kang Yong (comprehensive score 4.35 points) won the Silver Award for Excellent Service;
The Commercial Service Department (with a comprehensive score of 4.53 points) won the Gold Award for Excellent Service;
Xinbang Warehouse (with a comprehensive score of 4.18 points) was rated as a benchmark warehouse for excellent service.
The audience burst into thunderous applause, and award-giving guests were invited to the stage to award awards and honorary certificates to the winners in turn. Afterwards, the winners of each award took the stage to share their service experience. Although they came from different positions and had different work experiences, they conveyed a consistent service concept - all work is centered on customer needs.
Message from leaders: face the gap squarely and keep the alarm bell ringing
Executive Director Wang Yan delivered a concluding speech, not only expressing warm congratulations to all the winners, but also expressing sincere gratitude to every employee who sticks to the front line of service. She started by reporting the results of this customer satisfaction survey. The overall score was 4.55, which was slightly lower than the 4.62 and 4.63 points in the previous two surveys this year. Wang Yan bluntly said that this is not just a numerical fluctuation, but an early warning signal related to the long-term development of the company. She stressed that this data reminds all employees that customer expectations are constantly escalating, market competition is becoming more intense, and some service links are showing signs of lagging behind. We must be guided by customer feedback, deeply analyze problems, and quickly implement rectifications. We must not dwell on past achievements.
In conjunction with the company's core mission of "let trust not be let down", Wang Yan clearly pointed out that this is the foundation of Baoshi Fulfillment. It is by no means an empty slogan, but should be integrated into the whole process of every customer communication, every problem solving, and every order delivery, and become a conscious action of all employees.
She also specifically refined the service highlights of the winners, affirming and commenting on them:
The business service group led by Deng Tingting has won the high trust of customers by virtue of their professionalism, meticulous service and responsibility when serving a larger number of customers and more complicated needs. She once asked, "Have we deviated from the direction? Isn't the more important thing now to help customers solve their problems?" This question fully demonstrated the clear understanding and courage of responsibility of being customer-centered.
Kangyong stands out with a strong sense of purpose and excellent resource integration capabilities. He is good at coordinating internal and external resources and flexibly and efficiently meet the complex needs of customers.
Gao Yibin responded to everything and took care of everything for his customers. His service attitude even made people around him feel "too thoughtful" at first. He attaches great importance to any problems that customers encounter and tries his best to solve them. It is this consistent and unreserved enthusiasm for service that has built a solid foundation for his customers' trust.
Wang Yan concluded: "Their service methods are different, but the core logic is completely consistent, and they all work closely around customer needs."
After the update, Wang Yan issued a call to all employees, hoping that everyone would follow the winners as an example, reflect on themselves, check for omissions and fill in the gaps, use customer satisfaction as an action yardstick, transform the early warning signal of 4.55 points into a powerful driving force for service upgrades, always adhere to the corporate mission, and repay customers' trust and trust with better and more professional services.
A successful conclusion, gather strength and start again
The award ceremony ended successfully with warm applause. This grand ceremony is not only a commendation and award for individuals and teams, but also a tempering of thoughts and mobilization of actions for all employees. In the future, all employees of Baoshi Fulfillment will use their example as a force to continue to improve service quality, fulfill their mission of "let trusts not be let down" with practical actions, and move forward steadily in the increasingly fierce market competition.
