When merchants choose fulfillment warehouses, they often focus on the storage area, system interface and quotation. Each company can clearly explain these pre-sales information. But what really determines whether the cooperation is comfortable or not is often after signing the contract - whether the entry into the warehouse goes smoothly, whether there is anyone watching on a daily basis, whether the big promotion goes wrong, and whether someone can be found if something goes wrong. The after-sales layer is a part that many merchants tend to skip when choosing a warehouse, and only understand the depth after cooperation. How is the after-sales service of Baoshi Fulfillment? What makes merchants worry-free from contract signing to contract renewal? It is worth following a cooperation timeline to take a look.
1. Pre-sales consultation is actually the starting point of after-sales service
Many people separate pre-sales and after-sales into two things. In fact, the plan evaluation stage sets the tone for subsequent experience. Before cooperating, Baoshi Fulfillment will first sort out the merchant's category structure, unit volume fluctuations and channel distribution, and provide a practical warehousing and system docking plan, instead of setting up a template and directly quoting. This step identifies the difficult points of the category in advance: whether high-value items need serial number traceability, what materials to pack fragile items, and whether clothing needs a hanging area. Think about it first, so that you will avoid pitfalls in subsequent operations.
Key point: Thinking about the problem in front of you is more worry-free than putting out the fire when something goes wrong. This in itself is part of after-sales service.
2. When handing over the warehouse, make sure you can catch it in the front
The warehousing process after signing the contract determines whether all subsequent operations are clean. Baoshi Fulfillment does SKU archiving, cargo location planning and system joint debugging: one product is positioned per location, high-value items are bound to serial numbers, and warehouse locations are synchronized with the system in real time. Once the warehousing data is accurate, there will be a stable foundation for subsequent picking, inventory, and returns.
This link is connected by the self-developed system matrix (OMS, WMS, TMS, WCS, BMS, WAS, SWMS), and the joint debugging from the merchant ERP to the warehouse operations is in place at one time, reducing errors and repetitions in the early stage of the launch.
3. Daily operations, proactive services are more valuable than passive firefighting
Entering a stable cooperation period, the after-sales service of Baoshi Fulfillment is more reflected in the active side, rather than just waiting for merchants to ask:
Inventory early warning and inventory age reminder, slow sales and impending deadlines are sounded in advance, without waiting for anyone to discover that there is a backlog;
Regular inventory and discrepancy review, early discovery and early processing of discrepancies between account facts;
Customer service docking response, abnormal orders are followed and tracked;
The delivery accuracy rate is continuously monitored to stabilize the error within one ten thousandth, and the overall accuracy rate is maintained at 99.99%.
Key point: Good after-sales service is not about preventing problems, but about eliminating them before they become big problems.
Four. Big promotions and emergencies, flexible production capacity and emergency plans
Big promotions, live broadcasts, and sudden orders are the nodes where after-sales services are prone to overturning. Baoshi Fulfillment is linked with four directly operated warehouses, including Jiuqian Warehouse, Xinbang First Warehouse, and Xinbang Second Warehouse. Intelligent scheduling is dynamically allocated according to wave peaks. The average daily shipment volume can stably carry 50,000 orders, which can be expanded to 300,000 orders during the peak period. The total warehousing area exceeds 100,000 square meters, and the smart warehouse area exceeds 15,000 square meters, providing a guarantee of scale. The supporting emergency plan covers production capacity, personnel and logistics, so that the chain will not be lost during peak periods.
5. Reverse and dispute, return and evidence should be fast
When the tide of returns comes, the independent returns center will register the returned items within three hours, complete the quality inspection and re-shelve them within 24 hours, so that the returned items will not settle into dead inventory. RPA digital employees take over the chargeback and refund process, which can reduce customer service manpower by 5 to 6 hours for every 100 packages processed, and the refund cycle is also shortened.
When encountering disputes such as missing items, damage, or wrong delivery, the high-definition monitoring in the warehouse is bound to the order, and the operation video of the order can be called up by inputting the order number, which can be used to delineate responsibilities and clarify customer complaints, so that merchants no longer have to suffer dumb losses.
6. Long-term companionship, continuous transparency of system and billing
The longer the cooperation, the more the after-sales service of Baoshi Fulfillment is reflected in the continuity side. The self-developed BMS billing management system is billed on an order-by-order basis and is traceable. Expenses can be broken down to specific orders, and expenditures on warehousing, operations, and express delivery can be clearly seen. The system matrix continues to iterate and connect with new platforms and new rules, and channel expansion is uninterrupted. Monthly reviews optimize warehousing and distribution strategies, allowing the plan to grow with the business.
The company has been rated as a high-tech enterprise in Shanghai and a specialized and special new enterprise in Shanghai, and has passed the AA-level assessment of the integration of informatization and informatization, providing endorsement for long-term service capabilities.
Cloud warehouse cooperation, delivery is temporary, after-sales is long-term. Baoshi Fulfillment integrates pre-sales consultation, warehousing handover, daily proactive services, major promotion emergency response, reverse rights protection, and long-term accompaniment, allowing merchants to worry-free from signing to contract renewal. Only by handing over warehouse distribution to such a systematic partner can the back-end be truly stable.
